Frequently Asked Questions (FAQ)
Production times primarily depend on the availability of the necessary materials, which are specifically ordered based on the client's requests (e.g., paws, tail, etc.). Once the deposit is received, we proceed with ordering synthetic materials in the chosen colors. Production generally takes about a month and a half, but it can vary based on the complexity of the design and any unforeseen circumstances. We strive to complete each commission as quickly as possible without compromising quality.
We use PLA+ for the frame of our fursuits, a highly durable material that ensures longevity and lightness. The heads of the fursuits feature upper holes for heat dissipation, an open nose, and a semi-open jaw for a cute appearance and ventilation. The outer covering is made with high-quality synthetic fur for a fluffy look, while the interior is padded with foam rubber covered by a soft fabric to ensure comfort. Additionally, we use padding for the paws, ensuring a soft and comfortable lining.
Our interactive 3D configurator allows you to view your customized fursuit in real-time from every angle. You can select various design options and apply different colors of synthetic fur directly from your reference. This intuitive tool enables you to create your unique fursona, ensuring that every aspect of your fursuit reflects your preferences. Once customization is complete, you can submit your configuration to initiate the production process.
We accept payments only through PayPal.
Yes, our fursuits come with a one-year warranty. Any damage resulting from workmanship errors will be repaired free of charge, excluding shipping costs, which are the responsibility of the customer. After the first year, we still offer assistance for any repairs, but these will be at the user's expense. However, we do not accept full returns. In case of cancellation during the production process, the deposit and any advance payments already made will not be refunded, except if the cancellation occurs within 24 hours of the order, ensuring a 20% refund of the deposit. After the first 24 hours, 50% of the deposit will be retained.
Absolutely. We offer various customization options for ears and eyelids, including color and shape variations. For example, you can choose between straight or droopy ears (like a Border Collie) and customize the color of the synthetic fur to perfectly match your design. Customers can contact us at any time via email, Instagram, or Telegram to discuss further customizations and receive support.
Absolutely. We offer various customization options for ears and eyelids, including color and shape variations. For example, you can choose between straight or droopy ears (like a Border Collie) and customize the color of the synthetic fur to perfectly match your design. Customers can contact us at any time via email, Instagram, or Telegram to discuss further customizations and receive support.
We are committed to fully satisfying our customers by meticulously handling every detail of the artisanal process. While we understand that each fursuit is unique and minor imperfections may arise, these are considered part of the distinctive character of our work. We offer a one-year warranty for repairs due to workmanship errors and strive to ensure that every customer is completely satisfied with their purchase. After the warranty period, we continue to offer assistance for any paid repairs, always maintaining a high standard of quality.
Please ensure you are using Google Chrome or Microsoft Edge for optimal functionality of the configurator. Firefox is currently not supported and may cause display issues. Additionally, we recommend using a high-performance device to fully utilize all features of our 3D configurator.